Getting Help Using Casemaker
Sometimes you just need a little help! Casemaker offers plenty of options to get you going. At any time you can click on the Help link in the upper right corner of Casemaker to find these options. Support is available between 8 am and 8 pm Eastern Standard Time, Monday- Friday. If you would like to speak with a Customer Support representative simply call 1-877-659-0801. You can email for assistance at firstname.lastname@example.org. Casemaker offers a live chat service during support hours as well by clicking on the Live Chat link in the upper right corner of Casemaker. Free webinar training is offered regularly as well. To sign up click on the webinar link in the upper right-hand corner of Casemaker. Training webinars are free and you can take them as often as you like. You can also find a user guide by clicking on the Help link in Casemaker if you prefer to learn at your own pace.
You have History with Casemaker
Perhaps you have found yourself logged out of Casemaker. This is normal – to protect your privacy, Casemaker will log you out automatically after time has passed without any activity on your part. However, you may be concerned you won’t be able to get back to what you were doing. Don’t worry! Casemaker can help! Casemaker keeps a history of your activity as you search and browse. You can access this at any time by clicking the History link in the upper right corner of Casemaker. At the History link, you can view what you had worked with previously. The data is marked with a time stamp and if you were working with the Client function, you will see the tagged Client information as well. You can also delete content from the History screen if you wish by selecting one of the options from the drop-down menu.
You can Always go Home Again
Click on the Home link in the upper right or the Casemaker logo in the upper left and you will be returned to the home page where you can find links to materials for all 50 states and federal jurisdictions, information about features, and links to archived statutes and acts.
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