Getting Help Using Casemaker
Sometimes you just need a little help! Casemaker offers plenty of options to get you going. At any time you can click on the Help link in the upper right corner of Casemaker to find these options. Support is available between 8 am and 8 pm Eastern Standard Time, Monday- Friday. If you would like to speak with a Customer Support representative simply call 1-877-659-0801. You can email for assistance at email@example.com. Casemaker offers a live chat service during support hours as well by clicking on the Live Chat link in the upper right corner of Casemaker. Free webinar training is offered regularly as well. To sign up click on the webinar link in the upper right-hand corner of Casemaker. Training webinars are free and you can take them as often as you like. You can also find a user guide by clicking on the Help link in Casemaker if you prefer to learn at your own pace.
Search Operators in Casemaker
Casemaker has a number of search functions that allow you to create complex searches to locate the information you are looking for. Let’s have a quick review of them!
AND searching – Example: Contract Binding
To perform the AND search, simply leave a space. Casemaker sees the space as the AND operator. Our example will give us documents that have the word contract as well as the word binding.
OR searching – Example: alimony OR support
Using OR as the operator will find documents that use either word in the query. In our example, this query will pull up documents mentioning either alimony or support anywhere in them.
NOT searching – Example: property NOT commercial
Using the NOT operator will tell the system to find the documents that mention the first term but do not mention the second. In our example, the query will pull up documents that refer to property but do not mention the term commercial
Grouping searching – Example: (alimony OR support) AND divorce
This would be the one case where you should use the word AND in Casemaker. Using the parentheses tells the system we want to group these queries. In this example, the system will return documents that mention alimony or support but also mention divorce.
Phrase searching – Example: “right of way”
This search type tells the system to treat everything in the quotations as if it were one search term. In our example, this means it will only pull cases that mention right of way but not cases that mention the words right, of and way by themselves.
Thesaurus searching – Example: ~parole
The thesaurus search not only locates your search term but also words with the same meaning. In our example query, the search will pull up documents that mention the word parole as well documents that mention any synonyms of the word parole.
Suffix searching – Example: run*
This search will pull up documents that mention terms that begin with the letters prior to the asterisk. In our example, the query will find documents that mention not only run but also any words that start with run such as runner, runs, running and so on.
Proximity searching – Example: tax w/10 property
This search will pull up documents that mention your first term within the number of words you specify of the other term. In our example, this will bring us documents where tax is mentioned within ten words of the term property.
How does Casemaker stay Current?
Our headquarters in Charlottesville, VA has ten editors with over 275 years of experience in legal publishing. Data for State and Federal acts are obtained daily. The Acts are analyzed by a state editor, classified and effective dates determined. Then they are processed into the code which includes amendments, enactments, repeals, and re-numberings. The code is then published. Data is converted and delivered to the editorial team within 24 hours of receipt and the Acts are published in Casemaker within 24 hours of receipt. Statutes are updated and published within 7 business days of receipt of the Acts. This means statutes are kept up-to-date throughout sessions; statutes have added editorial value such as linked history lines, effective dates for all states, sections set out twice for postponed amendments, and retention of repeals in most states for historical reference; and materials are quality checked for completeness and accuracy.
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